Customer Care · Draft Terms
TERMS & CONDITIONS.
These sections are a pre-launch framework for VELORA’s customer terms. Seller identity, order acceptance, payment, delivery, returns, liability, and governing-law wording require completion and review before sales begin.
Pre-launch draft — not ready for customer orders
Complete every bracketed item and have the finished terms reviewed for the actual VELORA business and checkout before publication.
1. Seller identity and contact
[Insert the verified legal/trading name, geographic business address, and contact details for the seller before launch.] Do not accept orders under this draft until these details are complete.
2. Scope and acceptance
Explain when these terms apply, how a customer can access or save them, and at what point an order is accepted. Confirm the actual checkout and order-confirmation process before finalising this section.
3. Products and product information
Product descriptions, images, sizes, and availability are presented to help customers understand the collection. Confirm the process for correcting errors and communicating material changes before launch.
4. Prices and payment
[Confirm how prices, applicable taxes, delivery charges, and payment methods are displayed and when payment is taken.] Do not add charges or payment terms that are not used by the live checkout.
5. Orders and availability
Describe the circumstances in which an order may be declined or cancelled, how customers will be notified, and how any payment already taken will be handled. Confirm that wording against the live order and payment process.
6. Delivery, cancellation, and returns
Refer customers to the final Shipping & Returns policy at /shipping-returns. Complete both documents together and ensure the terms do not remove rights that cannot lawfully be excluded.
7. Product use and safety
Customers should follow the instructions and warnings provided with each product. Add product-specific safety information and any verified handling guidance here where needed; do not make unverified safety or performance claims.
8. Liability and statutory rights
[Have a qualified reviewer prepare wording appropriate to the business and applicable UK consumer law.] Nothing in the final terms should exclude or restrict a right or liability where doing so would be unlawful.
9. Intellectual property
[Set out the verified ownership or permitted-use position for VELORA names, logos, product images, and site content.]
10. Governing law and disputes
[Insert the appropriate governing-law and jurisdiction wording only after confirming the seller’s legal details and obtaining review. Do not assume a jurisdiction based only on the intended customer market.]
11. Updates and effective date
Effective date: [Insert date after approval]. Explain how changes to these terms will be communicated and how the version applicable to an order will be identified.